KSG Sensors

DELIVERY POLICY

UK:                                  UPS, FedEx, DHL etc: 1-2 days.  Royal mail / Parcel Force is available on request. 

REST OF THE WORLD:           PLEASE ENQUIRE BEFORE ORDERING.

We do not deliver to PO box numbers. 

Our aim is to despatch all orders placed before 12:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 12:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 5-10 working days. We will usually use UPS /  DHL etc or Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £25 or the products (whichever is less) to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the card holder's billing address. 

REFUNDS POLICY

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at Kiwi Sound Guy Ltd, 3.06 The Whisky Bond, 2 Dawson Road Glasgow, G4 9SS, United Kingdom. Or email us at info@theksg-group.com with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred. 

Special / custom orders (i.e. orders with custom coating and or logo engraving) are final sales and cannot be returned or exchanged. 

While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive. 

7 Day Money Back Guarantee

In addition to the above, we also offer a 7 Day Money Back Guarantee. If you have purchased an item within the last 15 days and for whatever reason you are not happy with it, please call us on 0778 6342 940 and talk to us about the issue. Simply return the item unused in its original packaging to the address shown below. Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us. The Item/s must be in its' original packaging and in perfect, unused condition 

Damaged Goods 

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call us on 0778 6342 940 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. Please contact us on the above number for instructions on how to return the goods to us. 

Returns Address: 

Kiwi Sound Guy Ltd, 3.06 The Whisky Bond, 2 Dawson Road Glasgow, G4 9SS, United Kingdom 

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us. 

Security 

We want you to be able to purchase products from our website with complete confidence. Your communication with our server is secure using 128 bit Secure Socket Layer (SSL) technology where supported by your browser. This means that your personal details, including payment details, are encrypted when transmitted to us. When you 'Proceed to Checkout', secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock key in the status bar of your web browser. 

General 

We reserve the right to change or withdraw any part of our website. If considered necessary, we reserve the right to refuse you access to the website. All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse. If any of these Terms and Conditions are unenforceable, it shall not affect the enforce-ability of the rest of these Terms and Conditions. Your statutory rights as a consumer remain unaffected. These terms are governed by the laws of Scotland. Any disputes arising will be dealt with by the courts of Scotland only. 

Disclaimers 

This website and its contents are provided to you on an "as is" and "as available" basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses. We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error-free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control. 

Links to other sites 

We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites. 

Complaints / Feedback / Recommendations

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@theksg-group.com or telephone us on +44 778 6342 940